Grievance & Feedback Process

We Welcome Your Feedback

DBH Global LLC is committed to maintaining a respectful and responsive community. If you have a concern, complaint, or suggestion, we encourage you to share it with us so we can address it promptly.

How to Submit a Grievance

Step 1: Speak with Staff

Start by discussing your concern directly with on-site staff or your designated contact person. Many issues can be resolved quickly through direct communication.

Step 2: Written Complaint

If the issue is not resolved through conversation, you may submit a written complaint to management via email at info@dbhgloballlc.org or in person. Please include:

• Your name and contact information
• A clear description of the concern
• The date(s) of the incident(s)
• Any steps already taken to resolve the issue

Step 3: Management Response

Management will acknowledge receipt of your written complaint within 3 business days and will provide a response or resolution within 10 business days. Complex matters may require additional time, and you will be kept informed of progress.

No Retaliation

You have the right to submit grievances without fear of retaliation. We take all complaints seriously and will address them fairly and confidentially.

Contact

For questions about this process, contact us at info@dbhgloballlc.org or +1 (800) 329-4342.